Terms of Service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise their right of withdrawal;
Consumer: the natural person who is not acting in the course of a trade, business or profession and who enters into a distance contract with the trader;
Day: calendar day;
Continuous transaction: a distance contract relating to a series of products and/or services, the supply and/or purchase obligations of which are spread over time;
Durable data carrier: any means that enables the consumer or trader to store information addressed personally to them in a way that allows for future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Trader: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: an agreement concluded within the framework of a system organised by the trader for the distance sale of products and/or services, whereby only one or more means of distance communication is used up to and including the conclusion of the agreement;
Means of distance communication: a method that can be used to conclude a contract without the consumer and the trader being together in the same place at the same time;
General Terms and Conditions: these present General Terms and Conditions of the trader.

Article 2 – Identity of the Trader

Ezziara.nl
Meerhof 32
Leiden
Email address: info@ezziara.nl
Chamber of Commerce (KvK) number: 89677501
VAT identification number: NL004755800B93

Article 3 – Applicability

These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed at the trader's premises and that they will be sent free of charge at the consumer's request.

If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer in such a way that it can be easily stored on a durable data carrier. If this is not reasonably possible, the trader shall indicate where the terms and conditions can be accessed electronically and that they will be sent free of charge upon request.

If specific product or service conditions apply in addition to these general terms and conditions, the consumer may always rely on the provision that is most favourable to them in the event of conflicting conditions.

Article 4 – The Offer

If an offer is subject to limited validity or specific conditions, this will be explicitly stated.

Offers are non-binding. The trader reserves the right to modify or adjust the offer.

The offer will include a complete and accurate description of the products and/or services offered. The description shall be sufficiently detailed to enable a proper assessment of the offer by the consumer. If the trader uses images, they shall be a truthful representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the trader.

Each offer shall clearly state the rights and obligations involved in accepting the offer.

Article 5 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the stated conditions.

If the consumer has accepted the offer electronically, the trader will promptly confirm receipt of the acceptance electronically.

The trader shall provide the following information with the product or service:
a. The trader’s business address for complaints;
b. The conditions and manner in which the consumer may exercise the right of withdrawal;
c. Information regarding after-sales service and warranties;
d. The terms for terminating the agreement if it is of a duration of more than one year or indefinite.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to withdraw from the agreement without stating a reason within 14 days.

During the cooling-off period, the consumer must handle the product and its packaging with care.

If the consumer wishes to exercise the right of withdrawal, they must notify the trader within 14 days of receiving the product.

The product must be returned within 14 days of notifying the return.

Article 7 – Costs in Case of Withdrawal

The costs of returning products are to be borne by the consumer.

The trader shall refund the purchase amount as soon as possible, but no later than 14 days after withdrawal, provided the returned product has been received.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to products that:

  • Are custom-made;

  • Are of a personal nature;

  • Can perish or age quickly;

  • Cannot be returned for hygienic reasons if the seal has been broken.

Article 9 – The Price

The prices of products and/or services shall not be increased during the validity period of the offer, except for changes in VAT rates.

All prices include VAT.

Article 10 – Conformity and Warranty

The trader guarantees that the products and/or services comply with the agreement and meet reasonable expectations of reliability and usability.

The warranty does not apply if the consumer has attempted repairs or has misused the product.

Article 11 – Delivery and Execution

The trader shall take the utmost care when receiving and fulfilling product orders.

If delivery is delayed, the consumer shall be informed in good time and has the right to cancel the agreement at no additional cost.

Article 12 – Payment

Amounts owed by the consumer must be paid within 7 working days.

The consumer is obliged to report any inaccuracies in payment details immediately.

Article 13 – Complaints Procedure

Complaints must be submitted in writing within 7 days.

Complaints shall be responded to within 14 days.

Article 14 – Disputes

Only Dutch law shall apply to agreements between the trader and the consumer.